General Information

Concert under the Palms 2019

Ticket Info

You may purchase tickets via credit card or cash. To purchase tickets by phone please call 1.800.514.3849. You may purchase online by clicking on the purchase tickets link above. The event will-call will be available on the day of the show only after 3:00 pm in front of the Cascade Lounge. 



Concerts Under the Palms venue is located on the corner of E. Andreas Road and Calle Encillia in Palm Springs, California.



Valet parking is free at Agua Caliente Palm Springs. Self-parking is also available.



There are no refunds or exchanges for tickets purchased. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase. 


Will Call

Will Call tickets will be available on the day of the show starting at 3:00 pm inside Agua Caliente Palm Springs, at the Cascade Lounge Entrance.  After 6:30pm on the day of the show, Will Call will located outdoors at a booth near the Concert Entrance. You must have a photo ID. Tickets or passes left by touring personnel usually arrive in the Box Office approximately one hour before the event start time. Unfortunately, Box Office personnel have no way of knowing who is to receive tour personnel tickets until they are delivered to the Box Office. Patrons may also leave tickets at will-call; however the Box Office at Concert Under the Palms cannot and will not accept responsibility for the unclaimed tickets. A valid photo ID will be required to pick up your tickets at will-call.


Age Restrictions

Except where age restrictions are noted, everyone is welcome to attend Concerts Under the Palms. Everyone, regardless of age, must have a ticket to enter the venue. Anyone under the age of 18 must be accompanied by an adult. No children under 25 months of age will be admitted.


Recording Devices

No cameras, audio or video recording devices are allowed in the venue. Any such devices may be subject to confiscation, including cellular phones being used as cameras or recording devices.


Guests with Disabilities

Wheelchair accessible seating is available to purchase. For additional information please call Phone: 760.202.2602 or Fax 760.833.8123.


Cancelled or Rescheduled Event

In the event a performance is cancelled or rescheduled, information is immediately placed on Concerts Under the Palms website. We will make every attempt to contact individual ticket holders, however please be aware we may not be able to contact everyone. If an event is cancelled, refunds will be issued at the point of purchase only. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available up until the rescheduled date. Please make sure to provide all contact information upon purchasing tickets.


Lost or Stolen Tickets

If tickets are lost or stolen you should immediately contact the original point of purchase to inform them of the loss. Lost tickets are similar to lost cash, and tickets will not be reissued unless ownership of a seat location can be verified. Reissue of a lost ticket is not guaranteed. If the ticket purchase can be verified, the Box Office will reissue the ticket to the original purchaser.